Contact Us

Have a question for SCENE?

I forgot my password.

You can now easily reset your SCENE password and unlock your account online.
Click here to reset your password.

I lost my SCENE card.

Can’t find your SCENE card? Don’t worry.
Click here and we’ll send you a replacement card.

When do bonus points get
added to my account?

Some bonus points are added to your account within 5-10 minutes. For other promotions, bonus points may appear in your account up to 3 weeks after you go to the movies. Take a look at the offer email from SCENE or Cineplex for details, and email us if you still have questions.

Have a different question? Check the SCENE Frequently Asked Questions for answers.

Or ask SCENE on Facebook.

Need More Help?

Contact SCENE

Email us at

  • To help us respond quickly, please include your first & last name, your SCENE card number or postal code and a description of the issue or question.
  • Most emails will be answered within 2 business days.
Call toll free 1-866-586-2805

  • Monday to Friday - 8:00 am - 9:00 PM EST
  • Saturdays: 8:00 am - 5:00 pm EST
  • No Holiday or Sunday service.

If you want to unsubscribe from emails please login and visit your profile section to change your Communication Preferences, or contact us at the phone number or email address above. We’ll miss sending you special promotions and new ways to earn free movies.

ScotiaCard Customer Service

If you have any questions or concerns about your SCENE ScotiaCard or Scotiabank account, you can call Scotiabank:

(416) 701-7200 (Toronto Local)
1-800-4-SCOTIA (1-800-472-6842) (English)

Cineplex Entertainment
Customer Service

Have questions about your movie visit, bonus points or getting points added to your account? Contact Cineplex